FAQ


Click this to proceed to placing an order for the artwork. You can find the "add to cart" icon next to an artwork in the Gallery or in the art search on the website. Then either opt to buy art online using PayPal or place an order for an offline payment method eg. cheque.
Customers are able to pay online using a credit or debit card and will make the payment through the secure online payment basket provided by PayPal. PayPal is an online payments service provider, please see www.paypal.co.uk for further information. You can select the delivery option of your choice and then click 'add to my basket' which takes you to the PayPal website. You will then be able to see that the page is secure as it will have a padlock (normally at the bottom right hand side of the window) and the URL of the website address will begin with https://www. rather than http://www. We do not have access to any credit / debit card details.
If you prefer not to use an online payment process you can still place the order and pay by other means such as a cheque as stated in the shopping terms.
We have made every possible effort to ensure that the content of www.gailstathakis.com is accurate and up to date. We reserve the right to amend any errors or omissions at our discretion and will endeavour to do so at the earliest opportunity. Please be aware that the colours and appearance of artwork or products may vary slightly from the way they appear on the screen. The items have been photographed at a high resolution but are displayed on the website at a lower level to enable acceptable download times.
All prices (including any applicable taxes) are as specified besides the relevant artwork or product displayed in the mini gallery and exclude delivery charges unless otherwise stated. For details of the delivery charges, see the “DELIVERY” clause in these terms and conditions. Prices, special offers and availability information are subject to change without notice. You will be advised of any changes to price, special offers and availability when you place an item in your shopping cart before you make a purchase.
Online
When you place an order online, you will have the opportunity to check the details of your order and correct any errors before placing the order. When you place your order you are making an offer to buy. You will be sent an e-mail (“ACKNOWLEDGEMENT OF ORDER”) confirming receipt of your order from PayPal. The ACKNOWLEDGEMENT OF ORDER is not acceptance of your offer. If your offer has been accepted you will be contacted by us via e-mail confirming the details of your order (“ORDER CONFIRMATION”). At this time your offer to buy will have been accepted and a legally binding contract will be formed and your artwork will be despatched to you.
Offline
If you would like to make an order and pay offline, send a letter to Gail Stathakis of Karavotsakisma Hse., Koukounaries, Skiathos Island, Greece 37002 with the details of your order which should include details of the items ordered, price, your name, address, e-mail and telephone number together with a cheque. When you send this letter you are making an offer to buy. You will be sent an e-mail or letter (“ACKNOWLEDGEMENT OF ORDER”) confirming receipt of your order. The ACKNOWLEDGEMENT OF ORDER is not acceptance of your offer. If your offer has been accepted you will be contacted by us via e-mail or letter confirming that your offer has been accepted (“ORDER CONFIRMATION”). At this time your offer to buy will have been accepted and a legally binding contract will be formed and your artwork will be despatched to you.
CREDIT/DEBIT CARD (ON-LINE PAYMENT) We do not have access to your debit/credit card details. Our payment processing is carried out by PayPal and complies with the highest privacy regulations and the best encryption software in the industry - SSL (Secure Sockets Layer). You can tell the page is secure by the padlock icon being displayed on your browser. If you are making an on-line payment through PayPal you must also abide by the Terms & Conditions they give. Please click here to view PayPal's website.PayPal accepts the following credit/debit cards:
American Express Delta MasterCard Solo Switch Visa Visa Electron
CHEQUES (OFF-LINE PAYMENT) Cheques should be made payable to Gail Bonham and be in Pounds Sterling from a UK bank. Orders will be dispatched after your cheque has cleared and you have been notified that your order has been accepted. Please print your name and address on the back of the cheque. Cheques should be posted to: Gail Stathakis, Karavotsakisma Hse., Koukounaries, Skiathos Island, Greece 37002
Your order confirmation e-mail or letter will provide the following information:
• order reference number
• delivery name and address
• date of order
• item(s) ordered and prices
• grand total
• any special delivery notes you have requested
Delivery is costed on an individual basis and standard delivery will be via Post office. Please note that an extra delivery charge may be applicable for non-standard delivery.
If you have any queries about delivery please contact us by telephone on 00302427049270 or email to enquire at gail@karavotsakisma.com.
If you would like a faster or alternative method of delivery, please contact us to enquire.
We endeavour to dispatch within 14 (fourteen) days and customers should allow up to 30 (thirty) days for UK delivery (international delivery may take longer).
You may cancel from the day of the order and up to 14 (fourteen) working days after the day on which you receive the goods (this exceeds the statutory minimum of 7 days). This right of cancellation does not apply to any goods which have been made to your specification or personalized.If you wish to cancel you should e-mail gail@karavotsakisma.com We must have written notice of your cancellation.

You will receive a full refund within 30 (thirty) days of cancellation in the same format that you paid for the goods ie. either by cheque or through PayPal by credit or debit card as applicable. If the goods have already been despatched, you must handle them with reasonable care and they should be returned to us in their original condition at your own cost by courier, Special Delivery or equivalent. The goods to be returned should be wrapped securely in their original packaging. If the original packaging is not available similar packaging should be used to provide secure packaging for the transit of the goods. Goods should be returned to:

Gail Stathakis, Karavotsakisma Hse., Koukounaries, Skiathos Island, Greece 37002

You should also include a note with details of your name, address and order number.

If the goods are not returned we will collect them and deduct the direct cost from the refund or charge these costs to you.
We very much hope you will be delighted with your purchase(s). However, in the unlikely event that you wish to return an item you may receive a full refund of your money within 30 (thirty) days of cancellation. Please follow the guidance under CANCELLATIONS above.
We recommend that you check the condition of the goods you have ordered when delivered. Please notify us as soon as possible if you discover the goods are faulty. Your statutory rights as a consumer shall apply to any entitlement to a refund, repair or exchange in relation to faulty goods. We will arrange for any faulty goods to be collected from you so that you do not incur any expenses.
In the event we are unable to comply with our obligations due to circumstances beyond our reasonable control, we shall not be liable for such inability to comply with our obligations or resulting delays.

All sales will be conducted in English.

This contract will not be filed.

Contact Information

Karavotsakisma House, Koukounaries
37002, Skiathos Island
Greece

Opening hours:

Monday:

09:00 - 21:00

Tuesday:

09:00 - 21:00

Wednesday:

09:00 - 21:00

Thursday:

09:00 - 21:00

Friday:

09:00 - 21:00