You may cancel from the day of the order and up to 14 (fourteen) working days after the day on which you receive the goods (this exceeds the statutory minimum of 7 days). This right of cancellation does not apply to any goods which have been made to your specification or personalized.If you wish to cancel you should e-mail gail@karavotsakisma.com We must have written notice of your cancellation.

You will receive a full refund within 30 (thirty) days of cancellation in the same format that you paid for the goods ie. either by cheque or through PayPal by credit or debit card as applicable. If the goods have already been despatched, you must handle them with reasonable care and they should be returned to us in their original condition at your own cost by courier, Special Delivery or equivalent. The goods to be returned should be wrapped securely in their original packaging. If the original packaging is not available similar packaging should be used to provide secure packaging for the transit of the goods. Goods should be returned to:

Gail Stathakis, Karavotsakisma Hse., Koukounaries, Skiathos Island, Greece 37002

You should also include a note with details of your name, address and order number.

If the goods are not returned we will collect them and deduct the direct cost from the refund or charge these costs to you.